FAQs
GOT A QUESTION FOR US?
1. What is your Shipping/Handling Policy?
This does not apply to local delivery (within regions listed on delivery page).
Balloon Box or Pack-A-Box orders received by 1:00pm are processed to be shipped within 2 calendar days (not counting Sunday).
Ready-to-Ship Box orders received by 1:00pm are processed to be shipped by the next calendar day (not counting Sunday).
Standard shipping takes anywhere from 3-7 business days. Expedited shipping takes anywhere from 3-4 business days.
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Fast shipping is important to us particularly as it applies to balloons, and our average delivery time for orders across the United States is 3-4 business days after your order is placed.
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Shipping time is an estimate. We will get your Balloon Box/Pack-A-Box product in the hands of a carrier within 2 calendar days (next day for Ready-to-Ship Box) if ordered by 1:00pm, from whence all guarantees depend upon carrier (typically UPS).
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We urge you to place your order allowing ample time for delivery to your recipient.
Within 12-24 hours after your order has shipped, we will notify you via email with a tracking number.
Thank you for shopping H A V I V A.
2. What is your Return/Refund Policy?
No returns, refunds, or exchanges.
3. What is your Pickup/Local Delivery Policy?
Pickup or Delivery by 8pm in DMV (25 miles from 20707) within 2 calendar days of order for balloon boxes or any pack-a-box luxe box; next day pickup or local delivery for ready-to-ship boxes.
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Balloon Box or Pack-A-Box order has to be placed by 1:00pm for local delivery within 2 calendar days, and 6:00pm for pickup within 2 calendar days.
Ready-to-Ship Box order has to be placed by 1:00pm for next day local delivery or 6:00pm for next day pickup.
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Pickup or Delivery can also be scheduled up to 90 days in advance. Simply schedule in the Delivery Info section in your cart. You will receive a reminder when your order is ready for pickup or local delivery.
